Privacy policy
Privacy Policy
1. Introduction
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.
We process personal data lawfully, fairly, and transparently in accordance with applicable data protection laws, including the UK Data Protection Act and UK GDPR.
2. Information We Collect
We collect personal information for the following purposes:
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To process and fulfil your orders
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To provide you with the best possible customer service
The types of personal information we may collect include:
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Name
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Billing and delivery address
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Phone number
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Email address
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Email Communications
We do not send unsolicited marketing emails (“spam”).
If you receive marketing communications from us, you will always be given the option to unsubscribe or opt out of future emails.
Your email address will never be forwarded to another trader.
4. How We Use Your Information
We use your information to:
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Process orders and payments
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Deliver products and services
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Communicate order updates and customer support responses
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Improve website performance and user experience
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Comply with legal and regulatory obligations
5. Cookies
Our website uses cookies to improve functionality, security, performance, and user experience. Cookies are small text files stored on your device.
You can manage or withdraw your cookie consent at any time via our cookie settings tool.
6. Types of Cookies We Use
a) Necessary Cookies
These cookies are essential for the website to function correctly. They enable features such as secure login, checkout, payment processing, and consent management. These cookies do not store personal data.
Examples include:
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Security and bot protection cookies (Google reCAPTCHA, Cloudflare)
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Payment processing cookies (Stripe/Shopify)
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Shopping cart and session cookies (Shopify)
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Cookie consent preferences (Shopify)
b) Functional Cookies
These cookies enable additional functionality, such as:
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Embedded video playback (YouTube)
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Remembering user preferences
They help enhance usability but are not strictly necessary for site operation.
c) Analytics Cookies
Analytics cookies help us understand how visitors interact with our website. They collect anonymous data such as:
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Number of visitors
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Pages visited
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Traffic sources
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User behaviour patterns
We use services such as Google Analytics, Microsoft Clarity, and Sourcebuster to analyse site performance and improve user experience.
d) Performance Cookies
Performance cookies measure website speed, responsiveness, and stability. These cookies help us optimise website performance and deliver a smoother experience.
e) Advertising Cookies
Advertising cookies are used to:
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Display relevant advertisements
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Measure advertising effectiveness
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Retarget users who have previously visited our website
These cookies may be set by third-party advertising platforms such as Google, Bing, YouTube, and Microsoft Advertising.
7. Third-Party Services
We use trusted third-party services for:
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Payment processing
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Website security
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Analytics and performance tracking
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Embedded media content
These third parties may set cookies in accordance with their own privacy policies.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
9. Your Rights
You have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data (where legally permitted)
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Withdraw consent for marketing communications
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Lodge a complaint with a data protection authority
To exercise your rights, please contact us using the details provided on our website.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via our Contact page.